Find out how a professional answering service can benefit you and your business.
Everyone is familiar with the phrase, “a chain is only as strong as its weakest link,” right? Your business’s chain of command may very well have some weak links. And it is quite possible they started out weak. But if there’s a chance they’re being pulled so taught that the risk of breaking is high…
More and more companies have had to temporarily shut their doors over the last few months, sending employees home to work remotely wherever and whenever possible. Even in the best scenarios, these monumental changes can place a tremendous strain on a business’ ability to provide stellar customer service, ultimately impacting its ability to recover financially…
It feels like just yesterday that the Edwards team was having cake and raising a glass to celebrate its 65th year. In some ways, it also feels like it’s been an eternity, given current, stressful circumstances and friends, family, and loved ones stuck at home. During these challenging times, it’s maybe more important than ever…
In just a matter of days, COVID-19 has changed the way we live and work in dramatic ways. And while we hope these modifications remain temporary, for now, we must make a number of concessions, both personally and commercially, in order to keep one another safe and healthy. During this time, many businesses may be…
According to American Express, more than 50% of Americans have canceled a transaction as a result of inferior customer service, while over a third have considered parting ways with a company altogether after just one negative interaction. What does that mean, exactly? Well, if you haven’t taken steps to improve customer service at your place…
The legendary Nigerian Prince email scheme – in which a member of the royal Nigerian family offers recipients huge payouts in exchange for help transferring riches out of the country – has since become the butt of many jokes. We all like to think that we’d never fall for such ridiculous – and obvious –…
Real estate is an insanely competitive industry that is continuously on the move. Agents cannot afford to sit idle, while competitors are hanging streamers and big red balloons at the open house down the street. It is truly a profession in which pounding the pavement (and pounding “For Sale” signs into front lawns) is synonymous…
Time is money. Money is money. And hiring an on-site receptionist for your company? Well… there’s a good chance that’s just wasted money. Here are just four ways that hiring an outsourced call center can prove to be a more economically-sound option for your small business: Training: First things first: You won’t have to provide…
From flooding bathrooms to fires to break-ins and beyond, flawless dispatching for after-hour emergencies is critical to your success as a property manager. Prioritizing such calls is paramount, as well. There’s a difference between a dripping faucet and a major leak that is seeping through a resident’s ceiling from the toilet or tub in the…
Is Every Day Becoming a Rough Day at the Office? Stop us if you’ve heard this one: Small business owners – entrepreneurs, in particular – have an incredibly difficult time leaving work at the office. In fact, many business owners exist in a perpetual state of toil, whether they’re on the job, in transit, or…