Businesses should be aware of the potential risks involved in customer service calls and the importance of hiring well-trained staff.
Some clients still prefer access to a live call center employee, and internet businesses ignore this fact at their own peril.
According to a recent survey by KLAS Research, about half of the 249 providers interviewed used third-party order sets for reference only because they couldn’t integrate the pre-built order sets with their EHRs.
Walmart is one of many retail outlets that is beginning to use self-service kiosks as a way to offer more customer convenience and choice.
A survey by the text message service TalkTo found that 53 percent of American consumers spent an average of 10 to 20 minutes on hold each and every week last year. That adds up to 780 minutes per year – or 13 hours annually.
According to research conducted by the University of Arizona, messages and a mobile phone delivery protocol were developed to influence the nutrition and physical activity knowledge, attitudes, and behavior of adolescents.
Having more engaged patients will help decrease readmission rates and improve the overall safety and quality of care offered in healthcare organizations.
Everything has gone mobile nowadays… at least it seems that way. I know that ever since I bought my iPhone, I have used my computer a lot less than I used to. I’ve been able to do the simple things (that used to require me logging onto a PC) right from my iPhone: checking Facebook…
A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.
Working with a third party answering service can help organizations devote more time to properly integrating new systems – and training staff – while still maintaining contact with patients.