How many business owners and property managers out there have been awakened in the middle of the night with a crisis at the office, or a complaint from a resident, or – worse – a mundane question from a customer that could (should!) have waited until morning.
At best, it’s an aggravation. At the worst, it’s dangerous. After all, split-second decisions should never be made when you’re half asleep.
And just in case you’re one of the countless entrepreneurs who believes they must run on fumes in order to be successful, be warned – the National Sleep Association says adults should have, at the very least, 7-9 hours of shuteye every night.
Businesses are living, breathing entities whose inner workings are consistently in flux. Most customer concerns and issues tend to arise after the office lights have been turned off and the CLOSED sign has been hung on the door.
We also know all-too-well – emergencies almost never adhere to a 9 to 5 schedule. And occasionally, immediate response is not only necessary, but critical.
That being said, neither you, nor your staff, can be all things to all people at all times of day while still maintaining your high standards of customer service.
However, 24-hour customer service is not only possible, but easily achieved with the proper call center team. Hiring an answering service to man those after-hour calls on your behalf will ensure important calls are never sent to voicemail.
The right call center professionals will field all questions and concerns – whether they come in at the midnight hour, the wee hours of the morning, or any time of day or night. Not only that, but calls can be forwarded during business hours when your team cannot – or simply chooses not to – answer.
With 24-hour customer service coverage, you can choose to have calls answered:
- After hours
- During meetings and appointments
- During phone or Internet outages
If desired, you can even arrange for your office line to ring a predetermined number of times before being transferred to 24-hour customer service team. From there, a skilled and pleasant agent following a dedicated script can provide the caller with basic information such as pricing, utilities, availability, and more.
Edwards Answering Service is in operation 24 hours a day, 7 days a week. Not only that, but our office literally never closes, regardless of the weather or holiday season. Our professionally trained operators are consistently working hard for our clients and their customers. So, get some sleep! Our team will learn your company protocol, so we can easily integrate our services and provide a listening ear even after your office closes for the night. We can then determine the proper course of action based on specific criteria you provide, holding messages for the morning where appropriate, and escalating more pressing matters. Contact us today for a no obligation consultation and see if you are eligible for a free week trial.