Edwards Answering Service Enterprises, Inc. (EASE) was founded by Fred and Betty Edwards in 1954. Our company has a strong commitment to providing exceptional service that is as important to us now as it was when we first opened. Answering your calls with professionalism and understanding has always been our goal and we continue striving to not only meet, but exceed your expectations. Through the detailed training of our telephone operators and the careful monitoring of your calls, we have the capability to handle any telecommunication situation. Service quality and stability is crucial in our industry. Operating 24 hours, 7 days a week, we are the business that never stops working for you. We are highly selective in the recruitment of our telephone operators who embrace our partnership philosophy and customer service values. Our multi-skilled and experienced management team puts us ahead of the competition. Enterprises are created by companies that are ready to embark on bold new ventures and we are no exception to that rule. Utilizing the latest telephony software with hard drive and back up system redundancy ensures that your calls will never go unanswered. We also employ an uninterrupted power supply with a large capacity gas-line fueled generator. Our building remains fully operational even during the worst weather and/or disaster related circumstances.
- 24/7/365 operations
- Mobile and On-line services for clients to manage account(s)
- Customized account programming
- Generator & UPS backup
- Remote operator enabled
- Quality control evaluation and monitoring