Find out how a professional answering service can benefit you and your business.
When you hire an exceptional answering service like Edwards, you not only relieve your team of endlessly ringing phones, but you also open up a door to all-new office enhancements that will boost your efficiency and morale. Here are the top three: Automatic call forwarding: Relieve your in-house team of the thankless, time-consuming task of…
The holidays are still in full swing. But as a business owner, you are undoubtedly already looking ahead to 2022, planning for even more success, and determining how to do better and go farther. Business communications specialists – like those on the Edwards team – can help you keep those New Year’s Resolutions. Take a…
Thanksgiving is on its way with all of the trimmings – and the remainder of the holiday season is snapping at its heels. While there is plenty of fun and merriment to be had, ensuring flawless holiday customer service may be a make it or break it endeavor for many businesses prior to the New…
Are you familiar with the term “being ghosted”? While Halloween is fast approaching, this turn of phrase has more to do with being avoided by former associates than being haunted. Still, there’s nothing more terrifying than losing a customer and watching your bottom line take a hit. We have some advice on how to answer…
It’s a challenge – meeting the needs of each caller, while simultaneously helping them to feel like a winner and not a wrong number. You just never know when you answer the phone what the person on the other end is going through, has gone through, or is attempting to get through. IF you’re fortunate…
Think medical answering solutions are only for huge practices and hospital systems? Think again. In actuality, telephone answering solutions are regularly employed by smaller practices, from dentist’s offices to chiropractors, and make a huge difference in their patients’ lives. Here’s how medical answering services help patients: Boosting that bedside manner: Better, faster, and more cost-efficient…
Phones ringing off the hook at the office? It’s an irritation, for sure – and definitely a distraction when there’s work to be done. But before you sink precious dollars into the costly gamble of a new hire simply to stop the incessant ringing, consider hiring a quality answering service. An outsourced team can relieve…
It’s probably safe to say that we all need a vacation after the last year and change. For business owners who have been working tirelessly to keep their companies – and their employees – afloat, a week or two having fun in the sun cannot come quickly enough. Still, even the healthiest dose of R&R…
After a long, hard year, businesses are roaring back to life in 2021 and making up for lost time. Hiring a phone answering service can help you improve efficiency as you do, all while saving you time, money, and frustration. Here are ways a phone answering service improves efficiency: Connect with customers quickly (and conveniently):…
Signs your business needs an answering service? Number 1: you don’t have one yet. Competition is fierce. In this day and age, customer-facing enterprises cannot afford to lose even one potential lead to a voice mailbox. But it happens all the time. Take a look at the list below, and if any of these signs…