Wondering How To Find The Best Voice Mail Companies?
There are a lot of choices when it comes to voice mail companies. However few companies have the longevity that Edwards Answering Service does. We are over six decades old and stronger than ever! When you think of a traditional voice mail, it sort of makes you cringe, doesn’t it? Who wants to leave their information in a box that may not even be checked in a timely fashion? You want service right away. You don’t want to wait until the “next business day” or for someone to “get around” to checking their voice mail. Business owners want their customers to be able to contact them anytime, but also to be able to make that customer feel that they are leaving their information in the right hands.
We’re A Voice Mail Company Your Business Can Count On!
However, the voice mail system doesn’t always have to be dreaded. Here at Edwards Answering Service, it can actually be coupled with our live operators to create powerful and effective ways to give your callers that in good hands feel. With a sophisticated voice mail system, you can actually turn cringing into confidence.
Case in point: A commercial contractor hires Edwards Answering Service to answer his phones. Since he’s usually out on the road doing what he does best, he leaves his phones forwarded to let Edwards do what they do best. He wants his calls to be answered live, but also wants to keep his costs down.
Here is where the voice mail system comes into play. The operator answers the call, “Thank you for calling ABC Contractors, how may I assist you?” The caller wants to find out more about gutter replacement. The operator says, “Absolutely. Would you like me to schedule an appointment for a free estimate?” The caller says that he doesn’t want to schedule an appointment just yet, but wants someone to return his call with information. Since the owner of ABC Contractors just wants Edwards to schedule appointments over the phone, the operator says the following, “Sure. What I can do is transfer you to their general inquiry voice mail box that will send your message along to their management team. They will return your call within 15 minutes.” When the caller leaves his information on the voice mail and hangs up, an email of the recording is distributed to the managers of ABC Contractors immediately. From there, the proper parties listen to the customer’s message and make the follow up call to provide information and generate new business.
When voice mail is used in combination with live answering, it can be very effective. Contact us for more details or examples of how this can work for you and your organization!