The holiday season is a hotbed for last-minute mayhem when family is on the way and the turkey won’t cook. For property managers, that means a flurry of phone calls requesting maintenance and more, often simultaneously. There are many reasons why property managers are grateful for answering services and it’s due to the fact that outsourcing your calls to an answering service saves managers time, money, and stress.
Here are just four ways quality answering services can – and will – save the day this season:
- 24/7 availability: Particularly during the hustle and bustle, you want to be able to give your callers convenience and flexibility to call with a question or concern at any time of day. Quality answering services ensure your residents will be able to reach a knowledgeable and compassionate human being after hours, even if maintenance must wait until the next day.
- Prioritizing seasonal maintenance calls: From deep freezes in the apartment due to a malfunctioning heater to ovens and fridges on the fritz, quality answering services field maintenance calls quickly and efficiently, and escalate those that are potentially hazardous to your on-call team immediately.
- Handling seasonal scrooges: Customer service can be a balancing act. Quality answering services offer a listening ear and calm, sincere reassurance while offering solutions that help to prevent resident turnover.
- Making the right call: Emergencies rarely follow a 9 to 5 schedule. When necessary, quality answering services can consistently make the right call whenever there is the slightest chance of injury or property damage. Property management answering services understand the protocols and practices of the industry, including heat-related emergencies that warrant swift, decisive action.
From fielding calls to dispatching maintenance tickets – and protecting your reputation in the process – Edwards Answering Service will be on duty for you and your residents throughout the holiday season and the new year beyond.
We assist our property management clients in a multitude of ways including:
- After-hours emergency procedures
- Office hour overflow calls
- Customized emergency procedures
- Customized message delivery systems
- “First call resolution” for tenants
Call us at 800-606-3273 to learn more and ask about our free trial.
