Our team is fully dedicated to helping your business! Having excellent customer reviews means a lot to us. The bottom line is we want to make you happy. We will continually try to exceed all of your expectations of an answering service and strategic business partner.
"I highly recommend Edwards Answering Service. I have the operations and management oversight of more than 10 buildings including multifamily housing facilities. Edwards Answering Service provides us with a reliable, high quality and responsive call center 24 hours a day 365 days a year, taking phone calls from the alarm systems, emergency maintenance calls, tenant requests, potential tenant inquiries, contractors, service providers etc.
Edwards provides to our tenants the security and safety they deserve and allows us to provide a better service to them.
Edwards customized each buildings individual accounts in order for us to address the complexities of working with multiple locations."
Alex Fuentes, Senior Director Housing and Property Management
The Access Community Action Agency
"Your organization's service has been extraordinary. It has surpassed my expectations and I am very grateful. Yourself, your staff have been very supportive and patient in my new adventures of beginning a practice."
Connecticut Primary Care and Wellness
"I have worked with EASE for some time now and love the service they provide. My customers are greeted by a professional receptionist and I receive messages promptly. Thank you for your service! The Team at Norris Lake Cabin Rentals, TN Happy New Year!"
Norris Lake Cabin Rentals
"Edwards Answering Service has been a terrific asset to AC Exterminating Company, L.L.C. They made a seamless transition from a service that my customers complained about to their service. The honeymoon is over and it has almost been a year that I have had Edwards for my answering service -- and I have had no customer complaints, if anything I have had customers say how great they are. Plus the messaging style they use is personalize to fit your company. I get texted immediately after a call comes in and also an email trail. Any time I call [them] for adjustments to calling messages or seasonal usage time, [they] know exactly who I am and provide personalized customer service. I would highly recommend Edwards."
AC Exterminating Company, L.L.C.
“Edwards has been answering for us since 1984. Our over 30-year partnership has given our tenants peace of mind, knowing that someone is there 24/7 to address any and all concerns. As a property management company that services housing for the elderly and disabled, it’s critical to have a responsive presence at all times should something go awry. Edwards has given us that presence. Their operators are friendly and patient with our callers and they are always able to make prompt decisions, which is very important within our community. Many thanks for the great service Edwards has provided for us over the years and we look forward to continuing our partnership for years to come.”
Hartford East Apartments
“I am writing to let you know how much we appreciate your service.
It is of utmost importance that any calls which may come in when we are unavailable are handled professionally, accurately and in a timely manner. If for any reason we may have a question regarding a particular call, your staff has always been courteous and helpful in assisting us with our needs.
I hope that any suggestions or comments I have made on behalf of this practice have been helpful to you and/or your staff.
Keep up the excellent work!”
R. Winfield Raynor, M.D.
“The physicians and staff of Naugatuck Valley Women’s Health Specialists, P.C. would like to express our appreciation for the professional manner in which your organization provides phone coverage for our busy group practice. The Edwards Answering Service employees have been very proficient and conscientious when working on our account. When requested, we have received reports, documentation and explanations very quickly. Unlike our relationship with prior organizations contracted with, we have experienced very few problems with our very confusing on-call schedule. Each time we had to make last minute changes to our schedule your staff reacted quickly and everything was handled and taken care of without incident.
Our relationship with Edwards Answering Service is a significant factor in, and continues to be extremely beneficial in our quest to provide exceptional care for our patients.”
Naugatuck Valley Women’s Health Specialists, P.C.
“Since setting up my account with Edwards back in November 2009, I’ve felt confident in knowing our customers are being taken care of when we are not in the office. Their courteous and accurate operators make it easy for our business to thrive, 24 hours a day, 7 days a week. Customer satisfaction and peace of mind is something every business owner strives for and Edwards Answering Service helps me to provide just that.”