A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.
Find out how a professional answering service can benefit you and your business.
Working with a third party answering service can help organizations devote more time to properly integrating new systems – and training staff – while still maintaining contact with patients.
Clients expect to call a company for meaningful support – the types of questions or problems that cannot be handled via automation.
According to Computer World, the companies of AT&T, Verizon, Sprint Nextel and T-Mobile have all agreed to accelerate the availability of emergency texting, or text-to-911.
With professionals available 24/7 to answer patient inquiries, it will ensure that individuals are aware of any changes to medical appointments or even which medicines they are being prescribed.
Businesses that are experiencing power outages and temporary halts in service are going to be working especially hard to ensure that customers stay informed and up-to-date on progress being made.
As Mother Nature is notoriously unpredictable, customers would greatly benefit from the ability to contact a representative 24/7 to find out the status of how a storm is going to impact them.
In an effort to avoid some of the aftermath that followed Hurricane Irene, some areas are encouraging public utility companies to use call center answering services to keep customers fully informed during the storm and any possible recovery period.
Apple’s new mapping software, which uses Tomtom NV’s data, has caused customers many headaches. Individuals claim that there were geographical errors, gaps in data and that they were even directed to the wrong destination.
ATSI presented the 16th annual award to Edwards for having excellent service in every aspect of a call. The company scored 80 percent or higher in four different categories.