Using our service gives you the ability to manage your appointment schedule 24/7/365. When you close for the day or weekend, that doesn’t mean you have to stop scheduling appointments. Our built-in appointment management software can be fully integrated into your account setup.
Appointment Setting Service 24 Hours A Day
We provide an appointment setting service customized to your business’ needs! Our operations team can schedule, reschedule or cancel appointments around the clock, giving your callers the ability to call at their convenience to manage their appointment with your organization. A lot of people do not have the ability to call about their appointment during normal working hours, as they’re busy at work themselves. If someone calls outside of your normal hours of operation, we can help them with their appointment needs.
Appointment Setting Services For Business – Streamline Phone Calls And Messages
If you have an appointment scheduling system already in place within your office, we can help you manage that around the clock as well! Granting us access to your appointment scheduling system will give you the ability to continue managing that schedule, even after you close. The best part about this is you do not have to learn or adapt to new appointment scheduling software, we can adapt to yours. Click here to learn about property management answering services.
Appointment Setting Service “Case Study”
A wrought iron works company is busy traveling to new customer locations, providing estimates for new work to be done. Although they have a secretary at the front desk to answer and handle inbound calls, sometimes she is unable to answer due to the fact that she is speaking with another customer over the phone or tending to another task elsewhere in the building.
Fortunately, this company has what is called a delayed call forwarding setup on their phone line(s) to their 24/7 answering service. If the secretary is on another phone call, or the customer’s call is unanswered within three rings, the caller is connected to an operator at the answering service. A message with the caller’s information is taken and passed along to the wrought iron works company for a follow up.
However, with their old answering company, the customer was not presented with the option to schedule an appointment for a free estimate, because their answering service didn’t have that capability. Although the caller left their information, once they hung up, they called the next company and often the client lost the job. Once Edwards Answering Service was onboard, we were able to book that appointment for them, thus affording that wrought iron works company the job.
This example shows just one scenario where having our operations team assist you with your appointments can greatly benefit your organization and offer your callers the best service possible.