Here is one scenario: It’s during office hours, the main phone line is ringing, but your office manager is out on a showing. Guess what? That call that just hit the answering machine voice mail was another prospective tenant. Yes, the tenant leaves his/her information in the mailbox (along with the other 5 callers), but moves onto your competitor’s rental property up the street. This is something that’s easily avoidable.
When working with Edwards Answering Service, you can set up your office line to ring a certain number of times, but, instead of the caller hitting a voice mailbox if that call goes unanswered, they will be transferred to one of our operators here at the answering service. From there, our operator will follow a dedicated script that (at your discretion) provides the caller with basic information regarding your property including pricing, utility inclusion, availability and more to help qualify your prospective renter. Furthermore, the operator can schedule an appointment for your caller to view an available unit and/or take down the callers necessary information forward it to your leasing staff for follow up.
Prospective tenants would always rather reach a live, friendly and professional extension of your company rather than a voicemail!
Property Management Answering Service That’s Perfect For Maintenance Calls
When your tenant’s unit springs a significant leak or it’s during the winter months and the furnace suddenly stops working, having your tenant calls hit a voice mailbox or rely on one maintenance person to answer all calls in the middle of the night may not yield the best results. You can rest assured that our operators will be available at any time of day or night to not only answer that emergency maintenance call, but also have the proper communication method for contacting someone to assist.
Our management team will work with you to customize your account to follow your procedures as to what you consider an after-hours emergency. Yes, tenants will call at all hours of the day and night for important maintenance items but not necessarily an “emergency”. Our dedicated team will screen these calls and follow your emergency protocols.
Want To Find Affordable Property Management Answering Services?
We often get the questions – Can I afford your property management?
How do I justify the cost?
Having an entire answering service backing your company 24/7/365 is significantly cheaper than hiring another staff member or two to simply answer incoming calls. Not to mention, our cost doesn’t change when calls are handled “after hours”. You may have to compensate overtime to staff members working directly for your company when they’re outside of the 9-5. You may find that based on tenant satisfaction and higher rental inquiry conversion rates, that our cost is easily absorbed!
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Edwards Answering Service is dedicated to providing excellent customer service at easy to understand, affordable rates. If one of our packages does not seem to fit your needs, contact us today! We can discuss the needs of your property management company and customize a service plan for you.
Are you finding that your office staff is overwhelmed with answering telephone calls on top of their regular office duties, responsibilities to existing tenants and showing appointments?