Database Management

We offer database management for your customers’ vital information. Providing us with a list of information can help to assist your callers with verification of information and give us the chance to assist you in building and managing that list. Maybe you have a customer list that’s updated continuously as new business presents itself, or as clients leave. You may need to keep this information updated, even after normal hours of operation. We can help!

Database Management For Your Business

Our information table software gives us the ability to upload database information from your company, into our operations system. With this, we can reference regular customers’ information quickly and accurately. The software gives our operators the ability to even pull the customer information from the table, into a message form that’s typed in our system and passed along to you. Using this method ensures that all information is accurate and complete, saving your organization time and money.

Case in point: An oxygen supply company has over 10 locations throughout the United States and a very large client list that they supply for. Due to their vast coverage area, it’s crucial that when a client calls in after hours and is answered by an operator, the message information is not only documented accurately, but is relayed to the correct on-call person based on the region the client is located in.

Database Management Example

Fortunately, this client has a list of their customers and the locations typed up in an excel spreadsheet. When they send that list over to Edwards Answering Service, it’s uploaded into an information table that is easily accessed by the operations team. When a call is presented after hours, the operators are able to quickly locate the customer information from the table, and populate a message using that information. The table also brings the operator to the correct geographical region, based on the customer’s location, so that the proper on-call person is contacted.

This example is one that shows the power of our information table software. It helps the operators do three things: 1. Confirm the client is a regular customer. 2. Ensure accuracy of the client’s information as quickly as possible. 3. Guide the operator to the correct area so that dispatch is smooth and efficient.

Interested? Contact us to see how our database management capability can benefit your organization! Or you can click here to learn about our property management answering service.