Database Management

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We offer database management for your customers’ vital information. Providing us with a list of information can help assist your callers with verification of information and give us the chance to assist you in building and managing that list. Maybe you have a customer list that’s updated continuously as new business presents itself, or as clients leave. Either way, you may need to keep this information updated, even after normal hours of operation. We can help!

Database Management For Your Business

Our information table software gives us the ability to upload database information from your company into our operations system. With this, we can reference regular customers’ information quickly and accurately. Additionally, the software gives our operators the ability to pull the customer information from the table into a message form. Our system then types this form and sends it along to you. Using this method ensures that all information stays accurate and complete, saving your organization time and money.

Case in point: An oxygen supply company has over 10 locations throughout the United States and a very large client list that they supply for. Due to their vast coverage area, it’s crucial that when a client calls in after hours and an operator answers, the operator not only documents the message information accurately, but also relays it to the correct on-call person based on the client’s region.

Database Management Example

Fortunately, this client types up a list of their customers and locations in an Excel spreadsheet. When they send that list over to Edwards Answering Service, we upload it into an information table that the operations team can easily access. When a call comes in after hours, operators can quickly locate the customer information from the table and populate a message using that information. The table also directs the operator to the correct geographical region, based on the customer’s location, so operators can contact the proper on-call person.

This example shows the power of our information table software. It helps the operators do three things: 1. Confirm the client is a regular customer. 2. Ensure accuracy of the client’s information as quickly as possible. 3. Guide the operator to the correct area so that dispatch stays smooth and efficient.

Interested? Contact us to see how our database management capability can benefit your organization! Or, you can click here to learn about our property management answering service.