When it comes to running a small business, you are the boss of everything. While this seems like it may have its perks, the truth is that it can be a lot to handle. Taking calls, scheduling appointments and following up with clients is a full-time job in itself. Never mind the fact that once…
Businesses everywhere are learning the increased productivity and customer service comes with hiring a telephone answering service. Any person can answer a phone, but it takes a highly trained professional to provide the best customer service and represent your business with the reputation you have created. A telephone answering service increases customer experience by offering…
Technology is a wonderful tool that has innovated the way we communicate, whether it is internally within your business or externally to your clients and customers. While it is much easier to reach out to someone now than it was ten years ago, business communication etiquette is still important to know. Business Communication Etiquette is…
I read an article recently by Guidant Financial 2018 Business Trends & Statistics that reminded me of challenges faced by today’s small business owners. This article sites that 34% of small businesses are operating with the owner being the sole employee and 44% only have 2-5 employees. Having limited staff can be a real challenge…
Filling the Service Gap: 5 Reasons To Choose A Virtual Assistant Answering Service Over Automated Messaging Welcome to the future of convenience! Automated messaging serves a purpose in modern society but when was the last time an automated message upsold you on additional services? …satisfied your very specific needs? …or didn’t make you press “0”…
Answering Services are often thought of as mainly for the medical field. This is not the case! I am proud of the range of clients across many fields my team assists every day. Here are a few of the highlights of services that my company offers that have proven to be helpful to every type…
There have been a few instances lately, which I’m sure many of you were affected by. One of the major phone carriers (I will not name names!) had 3 widespread outages within the past 2 months. My team handled the frantic calls from our clients who wanted us to transfer their phone lines on their…
Over six decades ago when Betty Edwards founded Edwards Answering Service things were very different. However, the foundation built on helping businesses and providing the best customer service has remained the same throughout the years. It may not seem vital at first glance but answering inbound calls for a business is a very important task.…
Being able to scale your business successfully can have some challenges. Besides for operating capital, you need additional employees, office space and other internal resources. Edwards Answering Service can help your business grow to the size you want without additional overhead. With our unique business solutions services, business owners and managers can increase flow of…
