Find out how a professional answering service can benefit you and your business.

how to boost medical employee productivity

3 Ways to Boost Medical Employee Productivity

Ensuring medical employee productivity remains one of the most important components of a highly functioning medical practice. Your office’s front desk is a complex engine that powers a health-enhancing machine. It’s unrelenting – from a flurry of phone calls that begin as soon as the office opens for business to a revolving door walk-ins, pharmaceutical…

answering services can help in case of an emergency

Custom Answering Service Solutions Can Help In Case of an Emergency (ICE)

Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success. Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of…

professional call center

Professional Call Centers Deliver These Options for Providing Top Notch Customer Service

Creating an overwhelmingly positive customer experience is the secret to success and longevity as a business. It’s all tied up in that fabulous first impression you’ve heard so much about. By boosting that impression, you ultimately boost your customer base. Then, by keeping that customer base satisfied, you boost loyalty. Loyalty leads to word of…