Think medical answering solutions are only for huge practices and hospital systems? Think again. In actuality, telephone answering solutions are regularly employed by smaller practices, from dentist’s offices to chiropractors, and make a huge difference in their patients’ lives.
Here’s how your answering service does it:
- Boosting that bedside manner: Better, faster, and more cost-efficient service is integral to ensure that your private medical practice fires on all cylinders. Through it all, the patient must always come first. Remember: with an urgent care center on every corner and built-in to almost every pharmacy, today’s consumers have many options when it comes to their medical care. Providing overwhelmingly positive customer service and experience is the key to keeping your patients happy, healthy, and returning to your practice. That means understanding the value of being listened to, no matter what the call is regarding.
It’s also not a 9 to 5 world anymore. Far from it. Work from home scenarios have become commonplace, and schedules are constantly in flux. Providing convenient, 24-hour accessibility – and not endless automated prompts – should be the first step in delivering that quality customer service. Leading us to…
- Avoiding automation. For small practices, the cost-cutting benefit of automation may look like a promising option on paper. Things are a bit different over the phone lines, however. Grating automated systems that demand a patient pound buttons or, even worse, speak just so to avoid being misunderstood and redirected to the beginning of the message – only to be pushed through to the wrong contact – is a good way to lose a great patient.
- Fostering trusted relationships. From reminders that help your patients keep track of their busy schedules while eliminating no-shows, to simply providing a knowledgeable and compassionate response when someone is attempting to make an appointment or receive test results, your medical answering service can be the prescription for a longstanding, respected relationship between you and the people that you care for.
Edwards Answering Service regularly helps small and private practices with clear and secure medical answering solutions. Call us at 800-606-3273 to learn more or reach out to us online and ask about a free trial.