You started a business to engage with people. You devoted your time, energy, and capital to provide a service or a product or a solution that people need; solutions that makes their lives – perhaps their own companies – function at a higher level.
But if you’re not providing 24/7 customer service, you’re missing out on what is likely your company’s most critical calling card.
If you are not yet tending to your callers around the clock, here are four phenomenal reasons you should make that change:
- Making life easier for your customers makes a HUGE impact. Everyone leads a busy life, filled with myriad responsibilities and multiple balls in the air. Convenience is a kindness. Allowing your customers to call at their leisure to place an order or make an appointment sends a clear message: you understand what they’re going through, you’re all in the same boat, and you care about their life outside of your business relationship. It makes an indelible impression and leads to a loyal client base.
- Problems never fester. If a client or customer needs to speak to you regarding an urgent issue in need of resolution, you can address these concerns head-on before they balloon into bigger and potentially more costly errors.
- You can make more money. It stands to reason, offering 24/7 customer service increases your chances of earning additional sales. Not only that, but by the simple virtue of providing service around the clock, many customers will be in a more receptive frame of mind. Having a professional and friendly phone presence 24/7 will capture missed phone calls thus capturing more opportunities for business.
- Your business expands: Circling back to Point #1, providing the optimal 24/7 customer service experience ultimately elicits loyalty. Callers will recommend your services, and as word of mouth begins to spread, your company will begin to grow.
Edwards Answering Service is the call center that never stops working for you. We utilize the latest telephony software with hard drive and backup system redundancy to ensure that your calls never go unanswered. Our building remains fully operational even during the worst weather and disaster-related circumstances. Call us at (860) 646-5080 to find out how we can and ask about our free trial.