In the words of The Addams Family’s Lurch: “You rang?”
Halloween is almost upon us, and that means all sorts of monsters and ghouls will soon be prowling the streets in search of candy.
But every other day of the year, your callers are searching for something much more lasting and impactful: solid customer service.
The following telephone answering tips will help you deliver optimal satisfaction and keep your clientele from vanishing.
- Work beyond the witching hour: In short, offer 24/7 convenience. It’s more than possible when you hire a virtual receptionist. Few professionals adhere to a 9 to 5 schedule these days, and consumers have grown accustomed to doing business around the clock. Make it easy on them – and yourself. When a quality telephone answering service is at the helm after you close up shop for the day, your customers can still access compassionate and knowledgeable customer service. That boosts your reputation with new and existing customers, as well as your bottom line.
- Don’t fear reviews: In fact, embrace them. Sure, there are always some trolls lurking online, but the more you seek honest and actionable feedback from your customers – the more you keep the naysayers at bay. Consider implementing a post-call satisfaction survey. Your loyal customers will appreciate the opportunity to share their opinions, and that can only help you attract new business in the long run.
- Set up spirited greetings: Keeping all customers in the loop is one of the best ways to ensure their return business. An answering service can help you program informational greetings that provide callers with basic information like hours and location, as well as updates regarding holiday closings, sales, and so much more.
- Count on call forwarding: Ask your telephone answering service about automated call forwarding. Various options are available to redirect callers to your answering service whenever your on-site team members are occupied. Call forwarding can be invaluable when you are struggling with overflow or seasonal call volumes, and it can help prevent good leads from being sent to voicemail.
Outsourcing your administrative duties can help you eliminate office inefficiencies before they’ve had a chance to derail your hard work. Edwards Answering Service can help with these telephone answering tips and more. Reach out to us today and ask about our free trial.