Commercial, trade, and professional companies are increasingly realizing the absolutely priceless role their answering service plays in their successes.
Outsourcing your phone calls – either part or full-time – can reinvigorate and even reinvent your business.
As we continue to navigate the winter months, many professional contractors are looking for assistance handling their HVAC and pest control calls. Here are just three of the biggest ways hiring a quality answering service can prove to be a game-changer:
- No more missed opportunities: As a professional contractor, you barely have a minute to spare when juggling maintenance and repair responsibilities. But answering the phones remains critical to satisfying your clientele and building your business. And when that customer who is melting because of a broken AC or is busy fending off feral squirrels in their attic can’t get someone on the phone – don’t expect a return call. They’ve already dialed the next professional on the list. Outsourcing your calls to a professional answering service can ensure that you engage with clients the minute they need your help.
- Seasonal satisfaction: There’s a distinctly seasonal element to both HVAC and pest control calls. Malfunctioning thermostats during those deep freeze days, or, conversely, urgent refrigerant recharges to combat summer’s most sweltering temps invariably result in an uptick in repair calls during the winter and summer months. Similarly, pest control professionals see an influx in calls during the winter as mice and other pests attempt to find a safe haven in our homes, while the warmer months are abuzz thanks to mosquitos, houseflies, ants, and more. Your professional answering service can pitch in to provide relief during these increases in seasonal call volumes. Edwards, for example, offers delayed call forwarding services that automatically transfer unanswered office calls to us. Your callers get the customer service they’ve come to expect – and you get the job.
- Emergency dispatch: HVAC and pest control calls frequently come in after hours. Why? Whether the heater goes on the fritz during the coldest cold snap of the year or an inconsiderate bat flaps its way into the house in the wee hours of the morning – HVAC and pest-related emergencies tend not to follow a 9 to 5 schedule. A quality answering service like Edwards is on the call 24 hours a day, 7 days a week, though, offering reliable and reassuring communication with clients, and having the expertise to know what constitutes an emergency and when immediate dispatch to on-call personnel is required. Better yet, dispatch procedures are 100% customized to fit your company’s needs.
Edwards Answering Service is on duty 365 days a year, including weekends, holidays, and during inclement weather. Our office is equipped with a building generator and backup equipment to keep us operational when you need us the most. We regularly handle HVAC and pest control calls, and so many others. Reach out to our team today to learn more.