After a year of fits and starts, a significant percentage of the country’s workforce is finally returning to the office. It’s a good, and strange – and changed – feeling, and routine updates to daily business practices and minutiae will be critical in making a successful transition.
At the same time, many companies have fully adapted to a modified way of working and have extended their work-from-home conditions to full-time status. For these businesses, team members and their phone extensions are scattered across states and sometimes even the country.
Regardless of the situation your business finds itself in, telephone answering service software implemented and operated by a reputable vendor, may prove to be an important key to maintaining communication with clients and callers moving forward.
If that sounds daunting given already tenuous circumstances, breathe easily. Sometimes, the simplest adjustments to office procedures can make the biggest difference to excelling for your customers.
Telephone answering service software upgrades – like advanced voicemail features – can both simplify and expedite practices with benefits including caller ID options and messages delivered via .WAV file. Additionally, customized greetings can notify your callers of adjusted hours and closings, whether impromptu or regularly scheduled occurrences.
Advanced email services, too, can deliver crucial messages when and where you need them, whether scheduled for delivery at certain times throughout the workday, or sent directly after your answering service agent disconnects from a call.
Your company’s detailed calling lists can also be integrated with your call center’s operation system. By doing so, the answering service’s agents can access the most current information about your account consistently. Database management solutions like these help to create a seamless customer experience.
Edwards Answering Service is committed to adopting the industry’s latest telephone answering service software, such as our recent upgrade to a state-of-the-art PRISM II system, which provides clients with many new options and benefits, such as specialized greetings and multiple voicemail boxes. Our main goal is to help your business achieve more convenient and efficient customer service. Find out how we can do the same for you! Our latest white paper, “Important Business Updates to Keep Your Customers Up to Speed,” offers practical advice to help businesses simplify and streamline communication, increasing efficiency and improving relationships.