Signs your business needs an answering service? Number 1: you don’t have one yet. Competition is fierce. In this day and age, customer-facing enterprises cannot afford to lose even one potential lead to a voice mailbox. But it happens all the time. Take a look at the list below, and if any of these signs…
Dear friends, If I were able to pick up the phone today and place a call to one of the rotary phones that launched this company back on April 1, 1954, to my parents and my company’s founders, Fred, and Betty Edwards, I wonder how I could possibly explain the events of this last year.…
After a year of fits and starts, a significant percentage of the country’s workforce is finally returning to the office. It’s a good, and strange – and changed – feeling, and routine updates to daily business practices and minutiae will be critical in making a successful transition. At the same time, many companies have fully…
Ensuring medical employee productivity remains one of the most important components of a highly functioning medical practice. Your office’s front desk is a complex engine that powers a health-enhancing machine. It’s unrelenting – from a flurry of phone calls that begin as soon as the office opens for business to a revolving door walk-ins, pharmaceutical…
How many business owners and property managers out there have been awakened in the middle of the night with a crisis at the office, or a complaint from a resident, or – worse – a mundane question from a customer that could (should!) have waited until morning. At best, it’s an aggravation. At the worst,…
It’s been an interesting year, to say the very least. And now a New Year is approaching, and with it, new opportunities to deliver stellar service for your customers and more streamlined ways of working for your staff. Hiring a professional answering service can truly be the gift that keeps on giving for your team…
Virtual care has been more critical than ever for medical practices in 2020. The pandemic forced physicians and their patients to adapt to a new way of working together over the last eight months. Virtual tools and techniques such as telemedicine and instant messaging allowed for remote engagement that ensured safe, successful diagnoses and treatment.…
Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success. Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of…
From appointment and refill requests to insurance questions, cancellations, pharmaceutical calls, and more – the front desk of a practitioner’s office has always been a busy, buzzing place. However, making a doctor’s appointment in a newly restructuring world is an altogether a different experience. And thanks to a new reliance on telemedicine, medical practices have…
Edwards Answering Service recently attained a new client. A small septic company had been searching for an answering service on Google and came across our site. The owner of the company browsed our website and was impressed with what she saw – but before reaching out, she checked the phone book to verify our information.…