According to American Express, more than 50% of Americans have canceled a transaction as a result of inferior customer service, while over a third have considered parting ways with a company altogether after just one negative interaction. What does that mean, exactly? Well, if you haven’t taken steps to improve customer service at your place…
The legendary Nigerian Prince email scheme – in which a member of the royal Nigerian family offers recipients huge payouts in exchange for help transferring riches out of the country – has since become the butt of many jokes. We all like to think that we’d never fall for such ridiculous – and obvious –…
Real estate is an insanely competitive industry that is continuously on the move. Agents cannot afford to sit idle, while competitors are hanging streamers and big red balloons at the open house down the street. It is truly a profession in which pounding the pavement (and pounding “For Sale” signs into front lawns) is synonymous…
Time is money. Money is money. And hiring an on-site receptionist for your company? Well… there’s a good chance that’s just wasted money. Here are just four ways that hiring an outsourced call center can prove to be a more economically-sound option for your small business: Training: First things first: You won’t have to provide…
From flooding bathrooms to fires to break-ins and beyond, flawless dispatching for after-hour emergencies is critical to your success as a property manager. Prioritizing such calls is paramount, as well. There’s a difference between a dripping faucet and a major leak that is seeping through a resident’s ceiling from the toilet or tub in the…
Is Every Day Becoming a Rough Day at the Office? Stop us if you’ve heard this one: Small business owners – entrepreneurs, in particular – have an incredibly difficult time leaving work at the office. In fact, many business owners exist in a perpetual state of toil, whether they’re on the job, in transit, or…
According to the Internet, nearly 60% of people say they would sever ties with a company following just one negative customer service experience. With that in mind, here are the top 7 customer service skills your team simply cannot do without: Patience – Still reading? We may need you on our But, seriously – when…
Believe it or not, remaining in continuous contact with existing customers is one of the best ways to increase your company’s customer base. If that sounds simple, it is. At least, it can be with a telephone answering service. It’s all about creating a positive experience for the people you do business with. Never allowing…
If you’re in business long enough – particularly the customer-facing variety – you will ultimately, inevitably receive a call (or an in-person visit – lucky you!) from an individual who is not at all pleased with how you or your crew have done things. Customer retention depends highly on your ability to diffuse a tense…
Keeping data streamlined and organized is the key to efficiency, particularly when it comes to on-call issues. Consider property managers, who often deal with multiple vendors specializing in various jobs. Each on-call provider also follows his or her own schedule and has unique protocols that must be followed. This often makes dispatch procedures a moving…