Text Answering Service For Your Business
These days, people are on the go and frequently access information from their mobile devices. Using your two thumbs to type and send a message has become the preferred method of communication as the electronic age presses on.Right now, 48% of consumers prefer texting businesses; 33% of texts to businesses go unanswered. See what a text answering service can do for your business. Learn about secure text messaging here.
Streamline Calls With Our SMS Answering Services
Streamline Calls With Our SMS Answering ServicesYou’re an on-call physician, running around the hospital, visiting sick patients. You get a call from the answering service and that special ring tone means you have to answer. The dispatcher at the SMS answering service begins to relay the message information to you verbally but you don’t have a thing to write on or with! You say to the dispatcher, “Can you just text the information over to me?” The dispatcher replies, “Absolutely doctor. I will send that right over.”
This simple scenario accomplishes a few things:
1. The physician doesn’t need to worry about carrying a pen, paper and something to write on.
2. The physician will have immediate access to the message content by simply looking at his phone.
3. Using Edwards’ Secure Text Messaging application ensures that both the physician and the answering service are in compliance with HIPAA laws regarding privacy of private health information.
4. The physician can forward that message to a colleague or reply back to the answering service dispatcher using the secure app.
5. Text messaging is both efficient and money saving. In the time that it would take an operator to verbally relay the information and the physician to write it down, with the text, both parties have moved on with their tasks saving time and money. Check out our paging service here.
This is just one way text messaging has benefited customers of Edwards Answering Service. Find out how it can help your organization today! Get started.
Secure Text Messaging
This feature was developed for the purpose of keeping private health information (PHI) secure so that you can meet the standards set forth in the HIPAA/HITECH laws enforced by our federal government. Our current medical clients use this feature, but it’s also available to the commercial and professional industries.
Get your message sent to you almost anywhere in the world! We provide an affordable secure text messaging service for all types of industries. Get the messages you need, when you want them. All without being tied to answering your business phone at all hours. It can give you more flexibility, and help maintain a high level of professionalism when your customers and prospective clients call your phone number. Click here to see our answering service pricing.
• E-mail: Receive your messages and even voice mail recordings to one or a group of e-mail addresses any time of day or week to your specific schedule.
What is Secure Text Messaging?
Our trained operators will gather caller information and notify you when a secure text message is available. When you log-in to check the message, you are actually logging into a proprietary server tied into our operations system. No caller information actually leaves our database.
After we take the message, our system will notify you via text message that you have a new secure text available. This note will be followed by a web link that will bring you directly to our server, plus provide notation of the intended recipient. For example, it will say the intended recipient’s name, along with the phone number of the party trying to reach you. No personal information will be sent out.
Once the message is received, you can either call the number and see who the caller is and what he or she is calling about or you can open the secure texting site on your phone by tapping on the web link provided and view the entire message. On the site, you will see a format that looks exactly like a standard text message.
Secure Text Messaging Service For All Types Of Companies
Not only does Edwards Answering Service’s Secure Texting keep information safe, it gives businesses flexibility. The service is available on Android, iPhone and Blackberry devices. However, Secure Texting is not HTML5 compatible, so if a Blackberry is being used, it must be running OS 6 or higher.
You are also not required to download the Secure Texting mobile application, because when you receive the notification, you will be given the direct link each time.
When you receive a message, the system will inform you that a new secure text is available and then instruct you to log-in and access that text’s content in full. Again, a link is provided for you to tap on and it looks like a website address. There will also be a name of the intended recipient and the phone number of the person trying to reach you so that you can call them back.
From there, you simply log-in with your Client ID and password. These can either be assigned to you, or you can choose them.
Investing in the future
When your company invests in Secure Texting from Edwards Answering Service, you are ensuring that your customers and or patients have safe access to sensitive information. Employees do not have to worry about data falling into the wrong hands, or that they might accidentally commit a HIPAA violation. Your clients can also rest assured that they can clearly and safely communicate with you, in a means that is convenient to them.
Incorporating Secure Texting into your business plan is an investment for the future. When customers understand that your company is devoted to safe, two-way communication, it will further instill their desire to work with you. Learn about our voice mail services here.