From flooding bathrooms to fires to break-ins and beyond, flawless dispatching for after-hour emergencies is critical to your success as a property manager.
Prioritizing such calls is paramount, as well.
- There’s a difference between a dripping faucet and a major leak that is seeping through a resident’s ceiling from the toilet or tub in the apartment above.
- There’s a big difference between the smell of garbage that’s offending those who pass the dumpster outside and the smell of gas coming from the second floor that two different callers have mentioned.
- There’s a HUGE difference between a burner that is out on a resident’s stove, and a four-alarm fire that is burning in the laundry room of Building #1.
A telephone answering service can help you prioritize these property management maintenance calls and can dispatch calls asap in the event of a potential threat or hazard.
When you hire an answering service, residents calling after-hours with a concern will always speak to a human being. Emergency calls can then be dispatched to on-call personnel via text, email, or telephone, and those that don’t fit the criteria can be held for the following business day.
As a property manager, YOU establish the policies determining how and when you receive non-emergency calls. And you set the criteria for those calls.
However, part of hiring an answering service is trusting that these representatives will make the proper call whenever there is any chance of injury, sickness, or property damage.
Emergencies, by definition, do not follow a set structure or schedule. Skilled call center agents leverage years of experience and know when escalating a call and pushing it through to your staff is a matter of safety.
Ultimately, prioritizing after-hour “emergencies” saves your business time and money. Trusting Edwards Answering Service with your property management calls can save you stress while protecting your stellar reputation, as well. Give us a call at 800-606-3273 and ask about our free trial today.