Edwards Answering Service wins ATSI 2012 Award of Excellence
ATSI presented the 16th annual award to Edwards for having excellent service in every aspect of a call. The company scored 80 percent or higher in four different categories.
How an Answering Service Can Help During a Medical Emergency
When individuals are experiencing a medical emergency, taking quick action to ensure that anyone injured gets the assistance they need immediately is of the utmost importance.
Deploying an Answering Service to Solicit Customer Feedback
The adage “ignorance is bliss” may be applicable in some situations, but when it comes to customer service, the sentiment could not be further from the truth.
Maintaining Customer Flow With an Answering Service During a Severe Weather Event
Business owners may not necessarily recognize the utility of an answering service with regard to disaster recovery.