When individuals are experiencing a medical emergency, taking quick action to ensure that anyone injured gets the assistance they need immediately is of the utmost importance. Consequently, arriving at an emergency room only to discover a long waiting period before a medical professional is available could be devastating.
In order to avoid the consequences of long waiting times for patients requiring urgent care, some healthcare practitioners in the U.S. have adopted mobile solutions so that individuals can text an automated service that provides emergency room waiting times. Consequently, it becomes easier to choose what emergency facility can provide the quickest response time.
According to Kurt Myers, a representative of Cincinnati Children’s Hospital and Medical Center, which recently adopted a text solution, "Arming patients with information is one of the key components to achieving high patient satisfaction scores. We want our patients and families to know what to expect when coming to one of our urgent care centers."
While increasing transparency through mobile deployment is a viable way to improve the quality of a care a practice can provide, facilities that want to take their patient service to the next level would be wise to deploy the services of a third-party answering service. With mobile capabilities, these answering services can not only respond with waiting times, but provide more complex and detailed information that an automated service could not.
Furthermore, because an answering service will also be available to field patient concerns and inquiries through other communication channels including phone calls, e-mails and more, these professionals provide a comprehensive solution to afford patients with the fast and detailed responses they need to make the best decision for their health.