An Asian female answering service representative speaks to a customer over a headset in an office late at night for transition to 24/7 service blog.

How to Make the Transition to 24/7 Service

If your business is not yet accessible to your customers around-the-clock, you are likely missing out on big opportunities to connect with new prospects and grow your profits in the process. With the right strategies and tools in place, the transition to 24/7 service can make a massive difference in customer satisfaction and ongoing revenue.…

history of the telephone call

The History of the Telephone Call

The history of the telephone is a long and circuitous one, full of twists and turns, fortunate accidents, and persistent inventors. It began back in 1876 with Alexander Graham Bell’s groundbreaking invention, based on previous work with acoustics and electricity. It quickly became clear that Bell’s invention had potential far beyond anything that had come…