How many business owners and property managers out there have been awakened in the middle of the night with a crisis at the office, or a complaint from a resident, or – worse – a mundane question from a customer that could (should!) have waited until morning. At best, it’s an aggravation. At the worst,…
It’s been an interesting year, to say the very least. And now a New Year is approaching, and with it, new opportunities to deliver stellar service for your customers and more streamlined ways of working for your staff. Hiring a professional answering service can truly be the gift that keeps on giving for your team…
Virtual care has been more critical than ever for medical practices in 2020. The pandemic forced physicians and their patients to adapt to a new way of working together over the last eight months. Virtual tools and techniques such as telemedicine and instant messaging allowed for remote engagement that ensured safe, successful diagnoses and treatment.…
Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success. Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of…
From appointment and refill requests to insurance questions, cancellations, pharmaceutical calls, and more – the front desk of a practitioner’s office has always been a busy, buzzing place. However, making a doctor’s appointment in a newly restructuring world is an altogether a different experience. And thanks to a new reliance on telemedicine, medical practices have…
Edwards Answering Service recently attained a new client. A small septic company had been searching for an answering service on Google and came across our site. The owner of the company browsed our website and was impressed with what she saw – but before reaching out, she checked the phone book to verify our information.…
Creating an overwhelmingly positive customer experience is the secret to success and longevity as a business. It’s all tied up in that fabulous first impression you’ve heard so much about. By boosting that impression, you ultimately boost your customer base. Then, by keeping that customer base satisfied, you boost loyalty. Loyalty leads to word of…
For the first time in 15 years, Edwards Answering Service tallied three whole months – April, May, and June – without a single cancellation. That this streak occurred at the peak of the pandemic and all of the surrounding chaos and uncertainty makes us even prouder of our team. Looking back over the months, we…
Everyone is familiar with the phrase, “a chain is only as strong as its weakest link,” right? Your business’s chain of command may very well have some weak links. And it is quite possible they started out weak. But if there’s a chance they’re being pulled so taught that the risk of breaking is high…
More and more companies have had to temporarily shut their doors over the last few months, sending employees home to work remotely wherever and whenever possible. Even in the best scenarios, these monumental changes can place a tremendous strain on a business’ ability to provide stellar customer service, ultimately impacting its ability to recover financially…