Nothing makes your residents madder than a faulty air conditioner on a scorching hot day. And when they call for maintenance are met a window of time in which they’re asked to wait – or, worse, receive no answer whatsoever – well, “hot temper” doesn’t even begin to describe it. Answering services are an efficient…
When our best four-footed pals require medical treatment of any kind, the last thing pet parents want to do is jump through automated hoops and never-ending prompts to make an appointment with the family veterinarian. Here are the top four ways outsourcing your clinic’s calls to a veterinary answering service can help curb those obnoxious…
Baselines are important. They allow us to draw reasonable comparisons between products and services, from refrigerators to vacation resorts and more. We know a bicycle, for example, should – at a minimum – have a frame, a seat, handlebars, brakes, and two wheels, and anything less than that is pretty much unacceptable. Professional answering services…
Omni- and multichannel support is all the rage with companies today. Put simply, the term refers to using a customer’s preferred communication platforms, whether email, text, telephone, web portal, or beyond, to provide a seamless and expedient customer experience. Edwards Answering Service has been offering such convenience for years. Here are just three ways our…
We’ve said it before: every missed call or prospect pushed off to voicemail is money left on the table by your business. But things are busy, and sometimes, it’s unavoidable. Or is it? With the proper help, you can turn each telephone ring into a possible “ka-ching” and boost your company’s bottom line. Here are…
When you hire an exceptional answering service like Edwards, you not only relieve your team of endlessly ringing phones, but you also open up a door to all-new office enhancements that will boost your efficiency and morale. Here are the top three: Automatic call forwarding: Relieve your in-house team of the thankless, time-consuming task of…
The holidays are still in full swing. But as a business owner, you are undoubtedly already looking ahead to 2022, planning for even more success, and determining how to do better and go farther. Business communications specialists – like those on the Edwards team – can help you keep those New Year’s Resolutions. Take a…
Thanksgiving is on its way with all of the trimmings – and the remainder of the holiday season is snapping at its heels. While there is plenty of fun and merriment to be had, ensuring flawless holiday customer service may be a make it or break it endeavor for many businesses prior to the New…
Are you familiar with the term “being ghosted”? While Halloween is fast approaching, this turn of phrase has more to do with being avoided by former associates than being haunted. Still, there’s nothing more terrifying than losing a customer and watching your bottom line take a hit. We have some advice on how to answer…
It’s a challenge – meeting the needs of each caller, while simultaneously helping them to feel like a winner and not a wrong number. You just never know when you answer the phone what the person on the other end is going through, has gone through, or is attempting to get through. IF you’re fortunate…