Are you familiar with the term “being ghosted”? While Halloween is fast approaching, this turn of phrase has more to do with being avoided by former associates than being haunted. Still, there’s nothing more terrifying than losing a customer and watching your bottom line take a hit. We have some advice on how to answer…
It’s a challenge – meeting the needs of each caller, while simultaneously helping them to feel like a winner and not a wrong number. You just never know when you answer the phone what the person on the other end is going through, has gone through, or is attempting to get through. IF you’re fortunate…
Think medical answering solutions are only for huge practices and hospital systems? Think again. In actuality, telephone answering solutions are regularly employed by smaller practices, from dentist’s offices to chiropractors, and make a huge difference in their patients’ lives. Here’s how your answering service does it: Boosting that bedside manner: Better, faster, and more cost-efficient…
Phones ringing off the hook at the office? It’s an irritation, for sure – and definitely a distraction when there’s work to be done. But before you sink precious dollars into the costly gamble of a new hire simply to stop the incessant ringing, consider hiring a quality answering service. An outsourced team can relieve…
It’s probably safe to say that we all need a vacation after the last year and change. For business owners who have been working tirelessly to keep their companies – and their employees – afloat, a week or two having fun in the sun cannot come quickly enough. Still, even the healthiest dose of R&R…
After a long, hard year, businesses are roaring back to life in 2021 and making up for lost time. Hiring a phone answering service can help you improve efficiency as you do, all while saving you time, money, and frustration. Here are just four ways you can benefit: Connect with customers quickly (and conveniently): It’s…
Signs that your business needs an answering service? Number 1: you don’t have one yet. Competition is fierce. In this day and age, customer-facing enterprises cannot afford to lose even one potential lead to a voice mailbox. But it happens all the time. Take a look at the list below, and if any of these…
Dear friends, If I were able to pick up the phone today and place a call to one of the rotary phones that launched this company back on April 1, 1954, to my parents and my company’s founders, Fred, and Betty Edwards, I wonder how I could possibly explain the events of this last year.…
After a year of fits and starts, a significant percentage of the country’s workforce is finally returning to the office. It’s a good, and strange – and changed – feeling, and routine updates to daily business practices and minutiae will be critical in making a successful transition. At the same time, many companies have fully…
Ensuring medical employee productivity remains one of the most important components of a highly functioning medical practice. Your office’s front desk is a complex engine that powers a health-enhancing machine. It’s unrelenting – from a flurry of phone calls that begin as soon as the office opens for business to a revolving door walk-ins, pharmaceutical…