The holiday season is a hotbed for last-minute mayhem when family is on the way and the turkey won’t cook. For property managers, that means a flurry of phone calls requesting maintenance and more, often simultaneously. There are many reasons why property managers are grateful for answering services and it’s due to the fact that…
In the words of The Addams Family’s Lurch: “You rang?” Halloween is almost upon us, and that means all sorts of monsters and ghouls will soon be prowling the streets in search of candy. But every other day of the year, your callers are searching for something much more lasting and impactful: solid customer service.…
The history of the telephone is a long and circuitous one, full of twists and turns, fortunate accidents, and persistent inventors. It began back in 1876 with Alexander Graham Bell’s groundbreaking invention, based on previous work with acoustics and electricity. It quickly became clear that Bell’s invention had potential far beyond anything that had come…
Students of all ages are back in classrooms and on college campuses this fall. But even if your school days are long behind you, there’s no reason to feel that tinge of envy. There are many ways entrepreneurs, contractors, property managers, medical practitioners, and other business owners who are hard at work serving others can…
Operating a small business in the era of monolithic online retailers and big box stores can feel like ice skating uphill, backward sometimes. But entrepreneurs continue to do it successfully each and every day. And those that hire a small business answering service have a particular advantage. Here are just three ways outsourcing your calls…
We’re halfway through the year. How are your company’s operations holding up so far? Productivity? Morale? Customer satisfaction? One thing is certain: there’s always room for improvement when operating a business. Even the most tightly run ship suffers from office inefficiencies every once in a while. The good news is that there are certain steps…
Nothing makes your residents madder than a faulty air conditioner on a scorching hot day. And when they call for maintenance are met a window of time in which they’re asked to wait – or, worse, receive no answer whatsoever – well, “hot temper” doesn’t even begin to describe it. Answering services are an efficient…
When our best four-footed pals require medical treatment of any kind, the last thing pet parents want to do is jump through automated hoops and never-ending prompts to make an appointment with the family veterinarian. Here are the top four ways outsourcing your clinic’s calls to a veterinary answering service can help curb those obnoxious…
Baselines are important. They allow us to draw reasonable comparisons between products and services, from refrigerators to vacation resorts and more. We know a bicycle, for example, should – at a minimum – have a frame, a seat, handlebars, brakes, and two wheels, and anything less than that is pretty much unacceptable. Professional answering services…
Omni- and multichannel support is all the rage with companies today. Put simply, the term refers to using a customer’s preferred communication platforms, whether email, text, telephone, web portal, or beyond, to provide a seamless and expedient customer experience. Edwards Answering Service has been offering such convenience for years. Here are just three ways our…