If your business is not yet accessible to your customers around-the-clock, you are likely missing out on big opportunities to connect with new prospects and grow your profits in the process. With the right strategies and tools in place, the transition to 24/7 service can make a massive difference in customer satisfaction and ongoing revenue.…
DetailsCelebrating Edwards’ 69th year in business looks and feels a lot different than just four years ago, which I think many business owners can attest to. In retrospect, these last few years have flown by, but living through them has felt like a lifetime. We faced many challenges in the last year, from hiring to…
DetailsAs a behavioral health provider, you understand the importance of swift, secure, and thorough access to quality mental health care. But how can you ensure your patients can reach a calm and compassionate human being when they need immediate help? Or that a qualified and reassuring team member answers when an individual in need takes…
DetailsWithin a matter of weeks, it will be time for some good, old-fashioned spring cleaning – and not just at home, but at the office, as well. As the end of the first quarter approaches, many commercial business owners turn their attention to housekeeping. For them, the transition to spring not only provides a chance…
DetailsYou might be wondering how to deal with more HVAC and pest control calls. The fact is that commercial, trade, and professional companies are increasingly realizing the absolutely priceless role their answering service plays in their successes. Outsourcing your phone calls – either part or full-time – can reinvigorate and even reinvent your business. As…
DetailsWinter is coming and with it the unpredictability of snow, ice, and wintry weather events. Luckily, the best answering services can help your business deliver the goods no matter what the forecast may be. Here are just three ways they do it: The right team: Customer service is everything, regardless of whether the sun is…
DetailsThe holiday season is a hotbed for last-minute mayhem when family is on the way and the turkey won’t cook. For property managers, that means a flurry of phone calls requesting maintenance and more, often simultaneously. There are many reasons why property managers are grateful for answering services and it’s due to the fact that…
DetailsIn the words of The Addams Family’s Lurch: “You rang?” Halloween is almost upon us, and that means all sorts of monsters and ghouls will soon be prowling the streets in search of candy. But every other day of the year, your callers are searching for something much more lasting and impactful: solid customer service.…
DetailsThe history of the telephone is a long and circuitous one, full of twists and turns, fortunate accidents, and persistent inventors. It began back in 1876 with Alexander Graham Bell’s groundbreaking invention, based on previous work with acoustics and electricity. It quickly became clear that Bell’s invention had potential far beyond anything that had come…
DetailsStudents of all ages are back in classrooms and on college campuses this fall. But even if your school days are long behind you, there’s no reason to feel that tinge of envy. There are many ways entrepreneurs, contractors, property managers, medical practitioners, and other business owners who are hard at work serving others can…
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