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May312019

Give Your Medical Practice a Clean Bill of Health with Secure Texting Solutions

05/31/2019

Data breaches have become ubiquitous, as headlines continue to tout high-profile attacks with alarming regularity. Cyber threats are particularly damaging in the medical industry, where Protected Health Information (PHI) – such as medical histories and personal/billing information – is continuously being filed, updated, and exchanged. The Health Insurance Portability and Accountability Act (HIPAA) was established…

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Apr22019

Edwards Answering Service Celebrates 65 Years of Teamwork

04/02/2019

Edwards Answering Service Celebrates 65 Years of Teamwork Edwards Answering Service president Gary Edwards remembers when the company was just nine rotary telephones on his family’s dining room table. He was only 4 when his mother and father – Betty and Fred Edwards – founded the company in 1954. As a toddler, he was fascinated…

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Mar142019

4 Reasons 24/7 Customer Service is Your Most Effective Calling Card

03/14/2019

You started a business to engage with people. You devoted your time, energy, and capital to provide a service or a product or a solution that people need; solutions that makes their lives – perhaps their own companies – function at a higher level. But if you’re not providing 24/7 customer service, you’re missing out…

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Feb262019

Take Control of Your Calendar with Customized Appointment Setting Services

02/26/2019

Take Control of Your Calendar with Customized Appointment Setting Services Time is flying. Winter is in its waning days. Spring is waiting just around the corner. Before we know it, summer will be here. In a blink, the holiday season will be back in full swing. Are you taking control of your calendar? Customized…

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Improve Customer Service With Virtual Receptionist Services

01/22/2019

Make New Year Improvements With Virtual Receptionist Services Virtual receptionist services can help streamline all inbound phone calls and appointment setting. Businesses in the modern age have significant competition. That’s the reason it can be difficult for businesses to stay afloat and ahead. The most successful contemporary businesses tend to be the ones that are constantly…

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5 Reasons Your Business Should Have a Virtual Receptionist

12/26/2018

When current or prospective customers call your business, they expect to be greeted. When your business is closed, customers may still need attention. A virtual receptionist offers the ability to attend to your customers at any time of the day or night. Consider these five reasons why your business should use a virtual secretary for…

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Does Your Business Need a Call Answering Service?

11/06/2018

When it comes to running a small business, you are the boss of everything. While this seems like it may have its perks, the truth is that it can be a lot to handle. Taking calls, scheduling appointments and following up with clients is a full-time job in itself. Never mind the fact that once…

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3 Reasons Why a Telephone Answering Service Improves Customer Service

10/17/2018

Businesses everywhere are learning the increased productivity and customer service comes with hiring a telephone answering service. Any person can answer a phone, but it takes a highly trained professional to provide the best customer service and represent your business with the reputation you have created. A telephone answering service increases customer experience by offering…

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Why Business Communication Etiquette is Important to Know

09/27/2018

Technology is a wonderful tool that has innovated the way we communicate, whether it is internally within your business or externally to your clients and customers. While it is much easier to reach out to someone now than it was ten years ago, business communication etiquette is still important to know. Business Communication Etiquette is…

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Partnering With an Answering Service Is a Bright Idea for Small Business

08/29/2018

I read an article recently by Guidant Financial 2018 Business Trends & Statistics that reminded me of challenges faced by today’s small business owners. This article sites that 34% of small businesses are operating with the owner being the sole employee and 44% only have 2-5 employees. Having limited staff can be a real challenge…

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