Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success. Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of…
DetailsFrom appointment and refill requests to insurance questions, cancellations, pharmaceutical calls, and more – the front desk of a practitioner’s office has always been a busy, buzzing place. However, making a doctor’s appointment in a newly restructuring world is an altogether a different experience. And thanks to a new reliance on telemedicine, medical practices have…
DetailsEdwards Answering Service recently attained a new client. A small septic company had been searching for an answering service on Google and came across our site. The owner of the company browsed our website and was impressed with what she saw – but before reaching out, she checked the phone book to verify our information.…
DetailsCreating an overwhelmingly positive customer experience is the secret to success and longevity as a business. It’s all tied up in that fabulous first impression you’ve heard so much about. By boosting that impression, you ultimately boost your customer base. Then, by keeping that customer base satisfied, you boost loyalty. Loyalty leads to word of…
DetailsFor the first time in 15 years, Edwards Answering Service tallied three whole months – April, May, and June – without a single cancellation. That this streak occurred at the peak of the pandemic and all of the surrounding chaos and uncertainty makes us even prouder of our team. Looking back over the months, we…
DetailsEveryone is familiar with the phrase, “a chain is only as strong as its weakest link,” right? Your business’s chain of command may very well have some weak links. And it is quite possible they started out weak. But if there’s a chance they’re being pulled so taught that the risk of breaking is high…
DetailsMore and more companies have had to temporarily shut their doors over the last few months, sending employees home to work remotely wherever and whenever possible. Even in the best scenarios, these monumental changes can place a tremendous strain on a business’ ability to provide stellar customer service, ultimately impacting its ability to recover financially…
DetailsIt feels like just yesterday that the Edwards team was having cake and raising a glass to celebrate its 65th year. In some ways, it also feels like it’s been an eternity, given current, stressful circumstances and friends, family, and loved ones stuck at home. During these challenging times, it’s maybe more important than ever…
DetailsIn just a matter of days, COVID-19 has changed the way we live and work in dramatic ways. And while we hope these modifications remain temporary, for now, we must make a number of concessions, both personally and commercially, in order to keep one another safe and healthy. During this time, many businesses may be…
DetailsAccording to American Express, more than 50% of Americans have canceled a transaction as a result of inferior customer service, while over a third have considered parting ways with a company altogether after just one negative interaction. What does that mean, exactly? Well, if you haven’t taken steps to improve customer service at your place…
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