Phones ringing off the hook at the office? It’s an irritation, for sure – and definitely a distraction when there’s work to be done. But before you sink precious dollars into the costly gamble of a new hire simply to stop the incessant ringing, consider hiring a quality answering service. An outsourced team can relieve…
DetailsIt’s probably safe to say that we all need a vacation after the last year and change. For business owners who have been working tirelessly to keep their companies – and their employees – afloat, a week or two having fun in the sun cannot come quickly enough. Still, even the healthiest dose of R&R…
DetailsAfter a long, hard year, businesses are roaring back to life in 2021 and making up for lost time. Hiring a phone answering service can help you improve efficiency as you do, all while saving you time, money, and frustration. Here are just four ways you can benefit: Connect with customers quickly (and conveniently): It’s…
DetailsSigns that your business needs an answering service? Number 1: you don’t have one yet. Competition is fierce. In this day and age, customer-facing enterprises cannot afford to lose even one potential lead to a voice mailbox. But it happens all the time. Take a look at the list below, and if any of these…
DetailsDear friends, If I were able to pick up the phone today and place a call to one of the rotary phones that launched this company back on April 1, 1954, to my parents and my company’s founders, Fred, and Betty Edwards, I wonder how I could possibly explain the events of this last year.…
DetailsAfter a year of fits and starts, a significant percentage of the country’s workforce is finally returning to the office. It’s a good, and strange – and changed – feeling, and routine updates to daily business practices and minutiae will be critical in making a successful transition. At the same time, many companies have fully…
DetailsEnsuring medical employee productivity remains one of the most important components of a highly functioning medical practice. Your office’s front desk is a complex engine that powers a health-enhancing machine. It’s unrelenting – from a flurry of phone calls that begin as soon as the office opens for business to a revolving door walk-ins, pharmaceutical…
DetailsHow many business owners and property managers out there have been awakened in the middle of the night with a crisis at the office, or a complaint from a resident, or – worse – a mundane question from a customer that could (should!) have waited until morning. At best, it’s an aggravation. At the worst,…
DetailsIt’s been an interesting year, to say the very least. And now a New Year is approaching, and with it, new opportunities to deliver stellar service for your customers and more streamlined ways of working for your staff. Hiring a professional answering service can truly be the gift that keeps on giving for your team…
DetailsVirtual care has been more critical than ever for medical practices in 2020. The pandemic forced physicians and their patients to adapt to a new way of working together over the last eight months. Virtual tools and techniques such as telemedicine and instant messaging allowed for remote engagement that ensured safe, successful diagnoses and treatment.…
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