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A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.
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A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.