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Daily Archives: 01/18/2013

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Customer centric Answering Service

Customer Centric Answering Service

Answering Services 101, BlogBy Edwards Answering Service01/18/2013

A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.

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