4 Ways a Phone Answering Service Improves Efficiency While Saving You Time

After a long, hard year, businesses are roaring back to life in 2021 and making up for lost time. Hiring a phone answering service can help you improve efficiency as you do, all while saving you time, money, and frustration.

Here are ways a phone answering service improves efficiency:

1. Connect with customers quickly (and conveniently): It’s 2021. Time to connect with customers using the modes of communication they prefer. A phone answering service can hook you up with seamless text and email services that save time and cut down on errors.

3. Keep tabs on your customers. Hiring a phone answering service allows you to perform regular check-ins with your customers and clientele. By routinely making sure you’re making their lives easier, your response time will automatically quicken, your reputation as a company that cares will steadily increase, and you will continue to gain insights on how to work smarter while making callers happier.
4. Free-up full-time employees: Liberate your in-house employees from the daily minutiae and relieve them of the stress that comes with fielding every single call when there are other tasks to complete. By giving them more time to focus on sales-making and lead-generating tasks, your bottom line will continue to improve and so will your customer service.
5. Take a nap: Wait, what?… You heard us correctly. Efficiency is part and parcel with productivity, which is virtually impossible if you are forgoing sleep in order to answer calls around the clock on weekends – at home. A phone answering service can provide 24/7 after-hour service, giving your customers the added convenience of contacting you with a question or concern at any time of the day or night. This makes life significantly easier for both your customers – and your team. Emergency calls can be expedited based on criteria and business protocols that you designate, while non-urgent messages can be forwarded to the office the following day.

Edwards Answering Service has provided comprehensive and cost-effective phone answering service solutions since 1954. Trust our team to provide seamless 24/7 service that boost efficiencies and keep your customers coming back for more. Call us at 800-606-3273 to learn more and request a free trial.