For the first time in 15 years, Edwards Answering Service tallied three whole months – April, May, and June – without a single cancellation. That this streak occurred at the peak of the pandemic and all of the surrounding chaos and uncertainty makes us even prouder of our team.
Looking back over the months, we can only attribute this record with one thing, and one thing only: good, old-fashioned communication with clients.
It’s really about practicing what we preach. Not long ago, we posted a blog citing continuous contact with clients as an integral way of boosting one’s customer base.
We’re proud to report it’s still true.
The Edwards team talks to our clients regularly. We engage with them directly and strive to stay on top of their needs. We are reaching out for updates more frequently, and concerns – if any – are addressed immediately, and with persistence, until a solution is determined.
The benefits are plain to see.
From our newest clients to our longest-running accounts, the Edwards team goes to great lengths to let everyone we do business with know that we are in their corner.
Make communication with clients a priority. Set standards for response time, deliver on those goals and promises and create a positive experience for your company’s lifelines. Then sit back and enjoy the milestones.