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  • Industries
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Monthly Archives: March 2020

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  2. 2020
  3. March

Infographic

Ensure Continuous Communication During Coronavirus Crisis

BlogBy Edwards Answering Service03/24/2020

In just a matter of days, COVID-19 has changed the way we live and work in dramatic ways. And while we hope these modifications remain temporary, for now, we must make a number of concessions, both personally and commercially, in order to keep one another safe and healthy. During this time, many businesses may be…

improve-customer-service

Improve Customer Service at Your Company with these 5 Concepts

Answering Services 101, BlogBy Edwards Answering Service03/10/2020

According to American Express, more than 50% of Americans have canceled a transaction as a result of inferior customer service, while over a third have considered parting ways with a company altogether after just one negative interaction. What does that mean, exactly? Well, if you haven’t taken steps to improve customer service at your place…

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