Businesses that are experiencing power outages and temporary halts in service are going to be working especially hard to ensure that customers stay informed and up-to-date on progress being made.
As Mother Nature is notoriously unpredictable, customers would greatly benefit from the ability to contact a representative 24/7 to find out the status of how a storm is going to impact them.
In an effort to avoid some of the aftermath that followed Hurricane Irene, some areas are encouraging public utility companies to use call center answering services to keep customers fully informed during the storm and any possible recovery period.
Apple’s new mapping software, which uses Tomtom NV’s data, has caused customers many headaches. Individuals claim that there were geographical errors, gaps in data and that they were even directed to the wrong destination.