Why Your Plumbing Business Needs an Answering Service

Burst pipes seldom make appointments. And neither do panicked homeowners. In the plumbing world, a “missed call” can mean a missed emergency, a missed install, or—worst of all—a prospect who finds another pro in 30 seconds. That’s precisely why your plumbing business needs an answering service. No more field crews trying to answer the phone from under a sink. Edwards Answering Service takes the front line: calming customers, gathering job details, and dispatching or escalating according to your rules. 

Emergencies Aren’t 9–5 

Plumbing is one of those trades where customers expect around-the-clock help. Water problems simply don’t—and can’t–wait for business hours. This is the critical moment you either win or lose a job. Your answering service gives you comprehensive coverage. When someone calls about a leak, sewer backup, or no hot water, they reach a compassionate agent, not a voicemail box.  

Screen the Work, Book the Right Jobs 

That being said, every call won’t be an emergency. And every caller won’t be your ideal customer. With a scripted, professional answering service, you can gather the info you need—address, issue, urgency, membership or maintenance plan, and how they heard about you—before it ever hits your team. That means far less back-and-forth and better-prepped techs. 

Keep Techs in the Field—Not on the Phone 

Plumbers make money when they’re working, not when they’re rescheduling Mrs. Jones’ water heater flush.  

Your answering service will take care of: 

• Handling new job requests 
• Responding to “How soon can you be here?” inquiries 
• Confirming “Is the tech on the way?” calls 
• Managing simple billing or estimate follow-ups 

This way, your crew stays productive, and your office doesn’t get overwhelmed on rainy days when every sump pump in town decides to stop working. 

Project a Professional Image, No Matter Your Size 

Maybe you’re a two-truck operation. Maybe it’s just you and an assistant. By enlisting the help of an answering service, you will still sound like a full, well-organized service company. At Edwards Answering Service, our team leverages your greeting, your brand voice, and your company protocols to ensure callers feel taken care of. This builds trust, and trust is a huge part of why your plumbing business needs an answering service. 

Why Choose Edwards? 

You don’t want someone to simply man the phones. You want a company that understands how to properly represent you.  

Edwards Answering Service will:  

• Follow your dispatch rules to a T.  
• Prioritize true plumbing emergencies. 
• Provide calm reassurance to stressed callers. 
• Get complete, accurate messages. 

Basements may flood—but your phone lines shouldn’t. Plumbing businesses across New England trust Edwards Answering Service to keep their reputation watertight. Reach out to our team today to get started.