4 Ways a Veterinary Answering Service Eliminates Caller Pet Peeves

When our best four-footed pals require medical treatment of any kind, the last thing pet parents want to do is jump through automated hoops and never-ending prompts to make an appointment with the family veterinarian.

Here are the top four ways outsourcing your clinic’s calls to a veterinary answering service can help curb those obnoxious pet peeves for existing and potential patients:

1. Empathy, always: The best veterinary answering services are staffed by professionals who are passionate about animals and understand how important they are to your callers. The process always begins with a compassionate, listening ear. Most pet parents are every bit as concerned for their dogs and cats (and more) as they are their human children, and your answering service is trained to calm and reassure stressed callers while taking detailed messages that will help your medical team to make the most informed decisions regarding care.
2. 24/7 availability. It’s after midnight, and Fluffy just ate something she shouldn’t have – or Fido met the business end of a skunk on his most recent potty break. Just like humans, medical urgencies rarely adhere to a 9 to 5 schedule. Thankfully, your veterinary answering service specialists are available to take concerned calls from pet owners around the clock, offering reassurance and basic information, and making the best call regarding response. True crises can be expedited, with on-call personnel being notified so that a house call can be made, while more standard questions and non-threatening concerns can be forwarded to your office for the next business day.
3. More money in the kitty: Meaning, your office’s operational funds. Not only does outsourcing your calls to a veterinary answering service help to minimize costs and overhead associated with hiring and training new employees, but your clinic will also save on pricey communications equipment.
4. No more doggone busy tones: Your professional veterinary answering service will make sure A) that someone is always available to answer your calls, and B) your patients and prospects will not be discouraged by busy phone lines. A veterinary answering service frees up your in-house and front desk staff to focus on in-office patients, paperwork, and so many more mission-critical tasks, allowing you to focus your full attention on the animals entrusted to your care.

Edwards Answering Service may just have the answers your veterinary clinic is searching for. We regularly help myriad medical practices with clear, compassionate, and comprehensive answering solutions. Reach out to our team at 800-606-3273 today and ask about a free trial.