Going once… going twice… missed call.
Are prospective customers vying for your attention?
In the high-stakes world of auction houses, every call could be a collector, a consignor, or a bidder ready to make a record-breaking move. But if your phones are ringing off the hook while your team is running a live auction, cataloging new inventory, or assisting in-person clients, it’s easy for opportunities to slip through the cracks.
Whether you handle fine art, antiques, estates, or specialty items, your auction house needs an answering service. The professionals at Edwards Answering Service keep your communications organized, professional, and running at full speed, even when the gavel’s coming down fast.
Bidder Behavior Is All About Timing
When someone calls an auction house, they usually have urgent questions. What’s the starting bid? Can I leave an absentee bid? Do you accept phone bidding? Your answering service ensures those questions get answered immediately and accurately, even if your team is deep in event logistics or post-auction paperwork.
Prompt, knowledgeable responses help you build trust and keep clients engaged, not guessing.
Sell More Than What’s on the Block
The auction floor may be the main attraction, but what happens behind the scenes is just as important (if not more so). Missed calls from potential consignors or interested bidders can mean lost revenue. Your answering service makes sure leads don’t fall through the cracks and every opportunity gets a fair chance to be explored.
Bonus: outsourcing your phone calls and administrative minutiae also keeps your regular staff from being buried in voicemails while trying to catalog or transport inventory.
A Custom Fit for a Unique Business
No two auctions are exactly alike. Your communication needs won’t be either. Edwards Answering Service works with you to create a script and call flow that reflects your brand, understands your terminology, and handles everything from bidder inquiries to consignment coordination.
Going, Going… We’re Still Here.
Auctions may be swift, but your customer service should never feel rushed. As a dedicated, reliable partner, Edwards will help you maintain professionalism, keep calls organized, and make sure every bidder, buyer, and seller feels heard.
So, yes, your auction house needs an answering service. But not just any service; one that understands the art of the auction house. Need after-hours support? Weekend coverage during events? We’ll raise our paddle for all of it.
