When current or prospective customers call your business, they expect to be greeted. When your business is closed, customers may still need attention. A virtual receptionist offers the ability to attend to your customers at any time of the day or night. Consider these five reasons why your business should use a virtual secretary for after-hours needs or during business hours.
Virtual Secretaries Can Offer Flexibility
A virtual receptionist offers a high level of flexibility. If you’re busy, take the incoming calls you want. Allow the virtual answering service to handle the rest. When you are in a different part of your office building or at a satellite location of your business, you can still get your calls. The virtual answering service gives you this flexibility without the need to hire additional temporary or full-time employees.
Virtual Secretaries Are Always Available
You never know when current or prospective clients may call your business. A virtual secretary is always available. If a person calls your business during the evening or overnight hours, their call will be answered. When you close your business for the weekend or a holiday, customers will receive the attention that they need from the virtual receptionist. You will not have to pay overtime or holiday hours to employees when you have a virtual answering service handling the calls. This helps ensure critical sales calls don’t get missed.
Multi-functional Virtual Assistant
Customers may call on weekends, evenings or holidays in order to request an appointment. Edwards virtual assistants work remotely and add a personal touch to appointment setting and phone answering. This frees up your staff from having to handle this task during their work hours. You can have specific calls relayed live exactly where you need them to go. Customers will appreciate being able to take care of their needs in a single call instead of having to call back during your business hours. The system could also be used to cancel an appointment, check on your business hours or get your address and fax information. You can customize the answering service however you see fit for your organization.
Edwards Answering Service is Affordable
Virtual secretaries are affordable. You can turn the service on when you need it and off when you do not. There are no weekend, overnight or holiday fees for using the virtual secretary. You do not have to pay any overtime or holiday pay for this service.
Consistency
Customers expect consistency in your messaging and answering services. Edwards virtual receptionists allow you to have consistency in your company’s phone messaging and answering setup. Your recorded greetings can convey helpful information such as your regular business hours. Virtual secretaries always provide callers with a welcoming voice and greeting. Edwards will take the time to learn about your business and operating protocol. Get started here.