Avoid These 3 Customer Service Costs with a Professional Answering Service

More and more companies have had to temporarily shut their doors over the last few months, sending employees home to work remotely wherever and whenever possible. Even in the best scenarios, these monumental changes can place a tremendous strain on a business’ ability to provide stellar customer service, ultimately impacting its ability to recover financially when the world regains some semblance of normalcy.

Luckily, there are alternatives.

Believe it or not, a virtual receptionist can handle many tasks typically relegated to your customer service department.

By hiring a professional answering service, you can reduce the following customer service costs from your budget – and still maintain an above-average level of responsiveness:

• Customer support: Professional answering services are staffed by skilled representatives who can be trained to know the ins and outs of your business model, so that they can provide information and answers to basic questions, such as hours of operation, etc. This is made possible by custom scripting that is available to ensure the level of customer support you would like your Professional answer service to provide.
• Custom Message Delivery Options: Hyper specific handling of different types of calls depending on type of call is available. Do you need to be notified immediately of a new customer call or new inquiry? Or, current customers calling with a question or concern? Every business is different, and a Professional answering service will work with you to determine what types of calls need immediate attention and figure out the best way to alert you via text, direct call or email. Different types of calls can be delivered to you using different methods depending on what works best for your team.
• Appointment scheduling: Customized appointment setting services give your customers the power to make appointments, reservations, and more 24 hours a day, 7 days a week. This flexibility allows customers to make appointments at their leisure, when all other demands of the day have been addressed. Additionally, they will be assisted by dedicated call center agents who are adept at optimizing your calendar and sending follow-up notices, reducing the number of double-bookings and no-shows.

For small businesses, saving money is paramount at the moment. Enlisting the help of a professional answering service can help your company deliver added value and customer support while helping you maintain the size of your in-house team.

Edwards Answering Service is fully operational and ready to be of service. Call us at 800-606-3273, or reach out to us online to find out how we can help your business.