4 Ways to Boost Productivity Using an Outsourced Customer Service Call Center

Everyone is familiar with the phrase, “a chain is only as strong as its weakest link,” right?

Your business’s chain of command may very well have some weak links. And it is quite possible they started out weak. But if there’s a chance they’re being pulled so taught that the risk of breaking is high – it might be time to consider an alternate tool.

Here are just four ways hiring an outsourced customer service call center can help your company boost productivity.

1. Free up resources: An outsourced customer service call center can take any and all calls at your office, freeing your full-time employees from the burden and allowing them to focus on more mission critical matters, from in-person customer service to sales and maintenance calls, and so much more.
2. Allow your team to recharge. Proper rest is essential to productivity. And not just the requisite 8 hours of sleep – but the opportunity to disconnect at the end of a hard day in order to prepare for the next. But your day to day team cannot fully rest if they are technically on-call around the clock to address company needs from their homes. Leveraging the 24/7 availability of an outsourced call center can give your dedicated team a reprieve when it matters the most, while still delivering on the promises you have made to your clientele.
3. Say it in writing. Using the text and email services provided by an outsourced customer service call center can save your on-call personnel a great deal of time and frustration, while significantly improving response time for your clients. Messages can be relayed to your team with the click of a button. This not only saves them a call to your answering service, but also the potential mistakes that come with hastily scribbling a message down on whatever scrap of paper is handy.
4. Improve Customer Satisfaction. We now live in a 24/7 world where customers have come to expect instant access to a member of your team. Whether it is your customers work schedule that prevents them from reaching out to you during your business hours or persona preference of being able to make a business call any time of the day or night, partnering with an outsourced customer service call center allows you to “be available” to your clients at any time. Your customers will appreciate the flexibility and know their question or issue is a top priority to you.

Hiring an outsourced customer service call center can be cost-effective means of providing comprehensive, personalized, and personable service to your clients and customers, while empowering your in-house staff to do the jobs they were hired for, rather than pinch-hitting for the receptionist on a routine basis.

Since 1954, Edwards Answering Service has been helping businesses run smoothly and more efficiently with professional call center practices carried out by skilled, compassionate agents. Give us a call at 800-606-3273 to find out how we do it and ask about our free trial so you can experience the difference firsthand.