Custom Answering Service Solutions Can Help In Case of an Emergency (ICE)

Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success.

Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of our company but still require peace of mind in the event of a crisis or technical difficulty.

Here’s how the ICE plan works:

• Clients implementing an ICE plan can reroute their phones to our answering service at any time – particularly in the event of an emergency, power outage, or related automated system issue.
• To initiate the ICE service, a customer simply places a quick call to inform our team of the situation and to update us with a current on-call list. This can be initiated at any time of day or night.
• A modest fee is charged per cycle to keep an account open for ICE clients and to cover various costs associated with tech and phone numbers.
• A per-minute fee is then charged whenever ICE services are used until the client’s automated system is back up and running.

Edwards Answering Service is completely transparent with the pricing of our custom answering service solutions. We will never leave you guessing and will strive to exceed every expectation. Our team understands – perhaps better than anyone – how every call is important and how every call could lead to a potential customer or sale.

Contact us today to discover how we can help streamline your messaging capabilities.