Using our appointment setting answering service gives you the ability to manage your appointment schedule 24/7/365. When you close for the day or weekend, that doesn’t mean you have to stop scheduling appointments. Additionally, our built-in appointment management software can fully integrate into your account setup.
Appointment Setting Answering Service 24 Hours A Day
We provide an appointment setting answering service customized to your business’ needs! Our operations team can schedule, reschedule, or cancel appointments around the clock. As a result, your callers can call at their convenience to manage their appointment with your organization. Many people don’t have the ability to call about their appointment during normal working hours, since they’re busy at work themselves. That’s why, if someone calls outside of your normal hours of operation, we can help them with their appointment needs.
Appointment Setting Services For Business – Streamline Phone Calls And Messages
If you already have an appointment scheduling system in place within your office, we can help you manage that around the clock as well! Granting us access to your appointment scheduling system lets you continue managing that schedule, even after you close. Best of all, you don’t have to learn or adapt to new appointment scheduling software — we can adapt to yours instead. Click here to learn about property management answering services.
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Appointment Setting Service “Case Study”
A wrought iron works company is busy traveling to new customer locations, providing estimates for new work. Although they have a secretary at the front desk to answer and handle inbound calls, she sometimes can’t answer. This happens when she’s speaking with another customer over the phone or tending to another task elsewhere in the building.
Fortunately, this company uses a delayed call forwarding setup on their phone line(s), connected to their 24/7 answering service. If the secretary is on another call, or the customer’s call goes unanswered within three rings, the system connects the caller to an operator at the answering service. Our operator then takes a message with the caller’s information and passes it along to the wrought iron works company for a follow-up.
However, their old answering company never gave the customer the option to schedule an appointment for a free estimate, since that service lacked the capability. Although the caller left their information, they called the next company once they hung up. As a result, the client often lost the job.
Once Edwards Answering Service came onboard, we were able to book that appointment for them. This gave the wrought iron works company the job instead.
This example shows just one scenario where having our operations team assist you with your appointments can greatly benefit your organization. Ultimately, it offers your callers the best service possible.