3 Ways a Quality Answering Service Ensures a Worry-Free Vacation

It’s probably safe to say that we all need a vacation after the last year and change. For business owners who have been working tirelessly to keep their companies – and their employees – afloat, a week or two having fun in the sun cannot come quickly enough.

Still, even the healthiest dose of R&R can lead to excessive restlessness, as the worries about what is happening back at the office start to intrude on every walk on the beach or dip in the pool.

Hiring a quality answering service can help you enjoy your vacation to the fullest, secure in the knowledge that your customers are being explicitly cared for following your company’s protocols and policies.

Here’s how a quality answering service can remove your worries:

1. Around the clock coverage: A quality answering service will man your phone lines 24 hours a day, if necessary. Opt to have your calls answered after hours or during specific times of the workday – or simply use the service as a contingency in the event of phone or Internet outages. Calls can be seamlessly forwarded to your on-duty staff members, ensuring that no call is ever sent to voicemail. So, go ahead! Dance the night away and sleep late in the morning. Your answering service has you covered.
2. An easier transition back to the office. Custom greetings can provide your customers with important information while you’re away. Want to provide an email address to your existing customers to use? Give them a direct way to reach your covering staff? Let callers know that non-emergency callbacks may take a little longer due to vacation? Special greetings can spare your callers unnecessary frustration simply by keeping them informed. Custom greetings are not only a nice personal touch while you’re out of the office, but they also make your return seamless and stress free. Messages can be scheduled to play for a predetermined period of time – then default to a standard greeting once that period has expired. Your answering service will help you with the details.
3. Protecting your reputation. Many business owners believe that they can’t take a few minutes for themselves, let a lone an entire week, because their callers have come to expect a certain level of customer service from their business. When you hire a quality answering service the best perk is – your customers will likely never even know they are speaking to an agent. Because agents work from a custom script based on your company’s specific protocol and practices, conversations are organic and conversational, and your customers receive all of the attention they need.

Some time away from the office isn’t just a nice idea – it’s a critical one. Relentless on-the-job stresses and sleepless nights can cause myriad health issues that put your life, and your company’s future, at risk.

Hiring a quality answering service is a cost-effective, comprehensive, and customer-centric solution that saves you time and relieves you of stress.

You deserve that long-awaited vacation. What’s more: you will be a better boss for taking it. And, most importantly, it will give you time to recharge and reprocess. Edwards Answering Service can hold down the fort while you’re gone. Call us at 800-606-3273 or email sales@edwardsansweringservice.com and ask about Edwards’ free trial.