The Top 3 Signs that Your Business Needs an Answering Service

Signs your business needs an answering service? Number 1: you don’t have one yet.

Competition is fierce. In this day and age, customer-facing enterprises cannot afford to lose even one potential lead to a voice mailbox. But it happens all the time.

Take a look at the list below, and if any of these signs that a business needs an answering service sound familiar, or hit a little too close for comfort – consider getting some professional assistance, asap:

1. Your team can’t keep up with call volumes: No surprise, here. One of the biggest signs that your business needs an answering service is that your on-site team is struggling to keep up with ringing phones. If calls are falling by the wayside and customers are being sent to the dark void of voicemail, a telephone answering service will offer you the flexibility to delegate responsibility efficiently, allowing your in-house personnel to focus on mission critical goals and needs.
2. Productivity is suffering: Looks can be deceiving. You may think your team has a good handle on the latest influx of calls – but take a look at your bottom line and reassess the situation. Are leads converting to sales? How are your online reviews faring? If other facets of your business are suffering because your sales force is too busy playing operator, you have some soul-searching to do. You hired individual team members for their individual skill sets, many of which might currently be wasted on administrative duties. And if you, the business owner, are fielding any calls on a regular basis that aren’t imperative to your role as leader – well, it’s time to give your local answering service a call.
3. You’re taking the office home with you: Particularly with smaller businesses, the impetus is to ensure continuous customer service by making yourself (and your team) available during weekend hours. After all, your clients and customers don’t necessarily adhere to a 9 to 5 schedule and allowing them the convenience to schedule appointments and place orders at their leisure gives you a distinct edge against the competition. But we’ve said it before: you can’t be all things to all people, all of the time. And in order to ensure a fully-functioning business – both you and your employees need a chance to rest and recharge at some point during the week. An answering service can cover your phone lines 24 hours a day, offering your customers personable, professional attention that perfectly duplicates your brand of customer service.

Edwards Answering Service offers comprehensive telephone answering services that are custom tailored to fit your business and its needs. We’ll make certain good leads are never sent to the wasteland of voicemail, while building your reputation in the process. Better yet, our agents are adept at answering for multiple industries, from medical practices to property management to small business and beyond. Because they work from a custom script based on your workplace protocol and practices, conversations with your customers are organic and conversational, so your customer on the other end of the phone is confident that they are receiving the attention they need. Contact us today to learn more and be sure to ask about our free one-week trial.