It's a mistake for those working for your company, especially in customer-facing positions, to think or act as if they'll never have to face consequences for certain behaviors. It should be obvious that a successful business looking for high customer rankings is best served by striving for an answering service that respects all people and doesn't discriminate.
One Albuquerque bus company has found itself in the center of an incident in which an airport shuttle driver reportedly lashed out against visitors Ron McCoy and Chris Bowers earlier this summer. This one occurrence has grown into a wider story that eventually resulted in apologies from both the company the driver worked for and the mayor of Albuquerque himself.
According to NPR, the two men, a gay couple from Oregon, boarded a bus holding hands and singing. This apparently prompted the driver to order them to sit at the back of the bus, much to the couple's anger.
On Tuesday August 6, the bus company, Standard Parking, released an official statement on its website in response.
"We sincerely apologize to Mr. Bowers and Mr. McCoy for any disrespectful treatment they received in New Mexico," it reads. "Standard Parking respects the equal rights of all customers, and we do not condone or tolerate discrimination of any kind against any of our customers or employees, whether relating to sexual orientation, gender, age, race, nationality or religion."
The statement also reports that the driver responsible has since been suspended.
Businesses shouldn't have to worry about whether their live answering service or other staff will do something offensive. By contacting a professional firm with years of knowledge and experience in this field, your company can avoid negative customer encounters.