When a consumer contacts the call center answering service or other customer-facing branch of a company, there's a chance that an unnecessary dichotomy of "me vs. them" might occur. But these two sides can work together for a common cause and to ensure better business and accordance with the law.
For instance, there's the story of a Nevada-area man known for leaving restaurants without paying his bill, who was finally caught thanks to the combined effort between the social media users of a local restaurant and followers on the internet.
According to the Reno Journal-Gazette, a man who goes by the name of Saul Zelaznog (but may actually be called Saul Gonzalez) became infamous on the internet for his habit to "dine and dash." One restaurant and bar known as The Brewer's Cabinet posted a picture of Zelaznog with a warning asking for patrons to call the police.
The post, aimed at both fellow business owners and customers, claimed that in addition to avoiding the check, Zelaznog was also rude to staff, "roughing up" the servers. An enormous amount of responses followed, including commenters who said they had seen or knew the man, and were able to identify him through photos or even his phone number.
Zelaznog, who was was apparently on probation, has been arrested and argues that he was planning on paying the bill later.
Online customer services like this can be be a way to bring people together and resolve problems that affect a business. You can make creative use of these kinds of tools with the help of an experienced provider of support channels.