When citizens of foreign countries are living in the United States for a period of time, a consulate or embassy composed of representatives from their home country is oftentimes considered to be a primary resource for crucial issues such as obtaining documents like a passport or visa, legalizing important documents and general diplomacy.
Considering how important these services are to the well-being of immigrants living abroad, it is crucial for these organizations to maintain transparent, open lines of communication so that individuals feel confident in their ability to reach a service representative that can provide valuable assistance related to the issues described above.
However, according to a letter to the editor published in Stabroek News – a news source in the state of Guyana on the northern coast of South America – which was written by a Guyana citizen living in New York City, the person was having immense trouble getting a service representative from Guyana's consulate in New York on the phone.
According to the letter, when trying to reach a person at the consulate during business hours, there is no person or automated system to direct the call to the appropriate party.
"On calling the consulate, the phone rings until an automated answering service explains that a message cannot be left because the mailbox is full," said the writer. "The caller is then given a fleeting glimmer of hope when prompted to press zero for the receptionist. This transfer also goes unanswered and sends the caller back to the automated introduction. Circumlocution at its best."
Consequently, in order to better serve members of their home nation living in America, it would be wise for foreign ambassadors to deploy the services of a certified third party answering service to field their incoming calls.
By taking this measure, a knowledgeable staff will be available to field 100 percent of inquiries and immediately relay them to the right person in any number of convenient forms like MP3, text message, fax and many others.